When end points were connected to TDM environment, there were not many problems with voice quality. However as the enterprise migrates to a VoIP based network, what happens in the network affects the call quality. Amit Kapoor, Director of Strategic Technology Advancement, conducted a session at the International Avaya User Group conference on monitoring and maintaining voice quality over a converged data network. He pointed out that voice quality problems could a bandwidth deficiency, competing video transmissions and /or network congestion. A major point he made during this podcast is that those responsible for voice quality need visibility into all aspects of the network and endpoints so that problem resolution can occur.

Tone Software Corporation is a global provider of network monitoring and management solutions for converged telecommunications and IT infrastructures. Tone’s ReliaTel solutions provide managed service providers (MSPs), value added resellers (VARs), and enterprises with a unified approach for managing and monitoring their entire voice communications infrastructure, supporting the industry’s leading devices, networks and environments from multiple vendors on multiple platforms. By unifying multi-vendor VoIP QoS and converged network management in one solution, ReliaTel provides the ideal platform for organizations that must cost effectively manage the quality, capacity and service levels of the critical communications systems that drive their business.

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