Mike Runda

Avaya has a history of excellent customer service.  Their 2011 Global Support Services Client Satisfaction report tells of an overall average 4.34 out of 5 rating from customers and partners.  Not wanting to rest on their laurels, Avaya is continuing to improve.

In this podcast, Mike Runda, Vice President of Service Delivery, gives us a peek at some of the changes coming to Avay’s customer service, including enhanced web services, new diagnostic tools and swarming of technical support personnel.

Learn more at http://www.avaya.com

Podcast: Play in new window | Download (Duration: 10:00 — 4.6MB)