Earlier this week, OAISYS announced the latest version of its Talkument and Tracer solutions have been released to general availability. Compatible with leading IP business communication systems, including those from Avaya, Mitel, ShoreTel, Toshiba and others, the Talkument and Tracer call recording solutions help companies improve customer service, reduce costs, increase revenue and drive overall profitability.

Last week, Gary Dumbrowsky, Oaisys North American Sales Director, walks us through the latest news at Oaisys and how the company is providing actionable information to customers while keeping up with the way people actually work today.

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