InteractCRM specializes in solutions for CTI Screen pop, Intelligent Contact Routing, Self Service Automation, Speech, Outbound Dialing, Campaign Management, Unified Agent desktop, Social Media Integration, Integrated CC Analytics and Customer Service CRM. InteractCRM is an Avaya DevConnect Member and has a System Integration partnership with Avaya Inc and numerous Contact Center solutions companies worldwide.
In this podcast, Patel discusses his company’s products, Avaya and the IAUG. Interviewed at the end of this year’s IAUG, Snehal discusses how UC and the type of products InteractCRM offers, can take communication to a different level. It is a a journey to the context of context.
Listen to the podcast