VPI Empowers Real-time Decisions with Unified Contact Center Reporting

Many companies view their contact center as a necessary evil- a cost center that the company cannot get around. Over the years people have come forward with products to improve call center performance.

In this podcast we learn how companies can do much better with these resources. Patrick Botz, Vice President of Workforce Optimization at VPI discusses how his company is developing products and services that not only help companies improve call center effectiveness, but about a whole strategy of meshing the call center into the larger corporate culture. In this way, what was once a expensive cost can be converted into a powerful tool for growth.

VPI's ticker above is an example of real-time information that transforms once dated call center data into actionable knowledge.Reports are available in the form of Web-based dashboards, reports, wallboards, score cards and for viewing on PCs, Flat Screen TV monitors around the contact center and smart phones for managers and executives on the go.

Listen to the podcast-

Podcast: Play in new window | Download (Duration: 20:53 — 9.6MB)