Calabrio is known for products that deliver optimization information, allowing for improved productivity and customer service. Now, Calabrio is taking their solution to the tablet and to other devices.

Right before Enterprise Connect, Tom Goodmanson, president and CEO of Calabrio said, “Enterprises simply can’t afford to have complex contact center solutions slow them down. Now is the time to provide customer service professionals with workforce optimization tools that are as powerful in their simplicity as the ubiquitous social media sites.”  Calabrio released the new design of its Web 2.0-based enterprise software suite, just before the show.

Calabrio ONE is the first workforce optimization suite to draw on proven techniques of the social web to deliver workforce optimization tools that are intuitive, flexible and simple to support.

In this podcast, recorded at Enterprise Connect, Goodmanson walks us through the release and what it means for users seeking optimization.

Listen to the podcast

Podcast: Play in new window | Download (12.8MB)