In early Janaury, Alteva, a Unified Communications (UC) solution provider rolled out the industry’s first on demand video auto attendant. As the IP communications industry continues to expand, a significant portion of end users are seeking ways to integrate video capabilities into their business. By interacting with Alteva’s Video Auto Attendant, customers will experience a video greeting with routing options, acting in place of an automated receptionist, giving the user on demand video access to the highest levels of expertise even though they might not exist at that specific location.
Instead of being presented with an audio only auto attendant — “Press 1 for Sales, 2 for Service, etc.” — users with a video endpoint dial into Alteva’s network and are presented with a video stream rather than an audio stream. This stream could be a recording of a person reciting those “Press 1” options or it could be much more robust with graphical cues to help customers make a decision that will eventually route them to the appropriately skilled live agent.
In this podcast, Alteva founder and Chief Innovation Officer discusses this and other pioneering products that Alteva is offering as Alteva works to make it very simple to integrate business work-flow processes with Unified Communications.
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