Q. There is a statement on my local service invoice that I only have 30 days after the invoice date to dispute charges. My contract, however, states that I have a period of six months after bill date in which I can dispute charges on any given invoice. Which guideline do I follow?
A. Telecom Service Providers often put terms and conditions in multiple documents – in their tariff or service/price guide, on their invoices, or even in the fine print on marketing material. When you have a contract for service, however, the terms and conditions within that contract always prevail over terms and conditions listed in any other resource. In this case, consider the period of six months after the bill date to be the valid credit period for any disputed charges.
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