NEWS RELEASE
Media Inquiries:
Ron Wenaas and Jonathan Varman, Avaya
+1 (612) 418-7077 +1 (908) 953-6432
rwenaas@amcomsoft.com jvarman@avaya.com
Amcom Software Solutions Now Rated “Avaya Compliant”
- Unified communications applications are compatible with Avaya AuraTM Application Enablement Services
- Helps organizations automate and speed communications, creating safer environments for those on their premises
MINNEAPOLIS, Minn. (April 13, 2010)— Amcom Software, a leading provider of mission-critical communications solutions, today announced that its contact center applications are compliant with Avaya Aura™ Application Enablement Services (AES). Avaya is a global leader in enterprise communications systems.
The Amcom contact center applications, a foundational element for its unified communications solutions, help organizations create safer and more efficient environments through fast, intelligent information sharing. The applications now are compliance-tested by Avaya for compatibility with Avaya Aura AES 5.2.
“Amcom is committed to ensuring seamless integration with Avaya solutions so we can continue to be a single source for customers’ end-to-end unified communications requirements,” said Chris Heim, CEO, Amcom Software. “The fact that Avaya’s innovative solutions are based on open, standards-based platforms enables our customers to incorporate new technologies alongside their Amcom solutions easily and cost-effectively. This helps them create forward-thinking communications infrastructures based on fast, accurate data exchange.”
Amcom Software is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Platinum member of the program, Amcom Software is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“Companies like Amcom Software are expanding the choices available to Avaya customers,” said Eric Rossman, vice president, Developer Relations, Avaya. “With a broad selection of standards-based solutions that are compliance-tested for interoperability, businesses can use communications strategically in their operations and make critical information readily available to both clients and employees.”
About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect
About Amcom Software
Amcom Software connects people to each other and to the data they need. This helps organizations that depend on speed, accuracy, and productivity save lives, improve efficiency, and enhance effectiveness. Amcom Software’s unified communications technologies include solutions for contact centers, emergency management, mobile event notification, and paging infrastructure. The company’s products are used by leading organizations in healthcare, hospitality, education, business, and government. By continually developing its industry-leading technologies and making strategic acquisitions, Amcom Software has rapidly grown and solidified its market leadership. For more information, call 800.852.8935 or go to http://www.amcomsoftware.com
