Taske Technology announced an update to its web-based contact center management software, Contact version 8.9. The release introduces  enhancements for Avaya Communication Manager customers:

• Supports distributed web servers to better manage load.
• Technical enhancements manage large contact centers more efficiently.
• Configuration tool to allow importing of agents to create users more easily.
• Added more agent statistics to Desktop.
• Dockable dashboard view so users can see a concise set of statistics.
• Administrators can grant agents access to the web portal to view real-time status.
• ACD monitoring and historical call reporting.

Contact is a management software application that is easy to use and its forecasting applications help centers improve  call service levels.

More at taske.com.