Taske Technology announced an update to its web-based contact center management software, Contact version 8.9. The release introduces enhancements for Avaya Communication Manager customers:
- Supports distributed web servers to better manage load.
- Technical enhancements manage large contact centers more efficiently.
- Configuration tool to allow importing of agents to create users more easily.
- Added more agent statistics to Desktop.
- Dockable dashboard view so users can see a concise set of statistics.
- Administrators can grant agents access to the web portal to view real-time status.
- ACD monitoring and historical call reporting.
Contact is a management software application that is easy to use and its forecasting applications help centers improve call service levels.
More at taske.com.