Recent Articles

Ericsson announces change in Executive leadership team

April 14, 2014 // Industry News, People, Press Releases, SR 4-20

STOCKHOLM, Sweden, April 14, 2014 (GLOBE NEWSWIRE) –

–  Douglas Gilstrap, Senior Vice President and Global Head of Strategy, will resign from his role, effective August 1, 2014, and leave Ericsson’s Executive Leadership Team

–  Gilstrap has been key to developing Ericsson’s global business strategy over the past five years and instrumental to the company’s business development and mergers & acquisitions activities

–  The process to find a new Head of Strategy for the Ericsson Group will start immediately

Ericsson (Nasdaq:ERIC) today announced that Douglas Gilstrap will resign from his role as Senior Vice President and Head of Group Function Strategy and leave Ericsson’s Executive Leadership Team.

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Byrd’s Eye View – An Open and Competitive IP Future is Best

April 14, 2014 // David Byrd, SR 4-20

David Byrd, CMO, ANPI  –

Interestingly, just as the NTCA was holding its Legislative and Policy Conference in Washington, DC, AT&T announced that it was initiating an IP trial in Carbon Hill, Alabama. AT&T has informed the residents of the town of approximately 2,000 that they will be moved to the phone systems of the future.

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Ovum comments: Facebook renews its push into mobile payments

April 14, 2014 // Industry News, Market News, Press Releases, SR 4-20

According to the Financial Times, Facebook is just ‘weeks away’ from getting an e-money license in Ireland that would allow its users to hold and exchange money on the social networking site.

Eden Zoller, m-payments experts at Ovum explains the rationale behind this move:

“Ovum predicted Facebook would launch a renewed push into mobile payments this year* and its focus on mobile money transfers makes sense.

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Introducing CoreDial

April 14, 2014 // Jeff Owen, Podcasts, SR 4-20 Podcasts

CoreDial, headquartered in Blue Bell, PA, is a cloud software and services company offering private label Hosted VoIP, SIP trunking, and unified communications solutions for Interconnects, MSPs and CLECs throughout the United States.

Alan Rihm, CEO, tells us about the company and their recent announcement to integrate its SwitchConnex Platform with BroadSoft’s BroadWorks Softswitch.

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ShoreTel at Enterprise Connect 2014

April 14, 2014 // Douglas Green, Enterprise Connect 2014, Podcasts, ShoreTel, SR 4-20 Podcasts

ShoreTel, a Sunnyvale, CA based company, entered the IP telephony market in 1996 and since its first installation in 1998, the company has grown to become a worldwide leader in the IP-based business communication solutions field.  ShoreTel differentiates itself from the competition by providing “brilliantly simple” Unified Communications (UC) solutions and sells its products through a select group of channel partners.

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Compressing and Accelerating the Customer Interaction Experience – Part 2

April 14, 2014 // Knowledge, Op Ed, Op Ed, Opinion, SR 4-20 original

By Sajeel Hussain, Vice President, Marketing & Partner Development, CaféX

(Part 2 of a Two-Part Series)

In the previous installment, we looked at the impact that mobile users are having on contact center operations, and how the demand for omni-channel real-time interaction is forcing businesses to quickly re-evaluate the viability of their infrastructure in order to support evolving consumer preferences.

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